Patient Scheduling App Reduced No-Shows by 38%
The Challenge
CareSync's patient no-show rate was running at 22% — costing the practice $280,000 per year in lost revenue and wasted physician time. Their existing scheduling system had no automated reminders, no two-way communication with patients, and required staff to manually call every patient to confirm appointments.
Our Solution
Block Logic built a custom patient engagement platform with automated SMS and email reminders at 72h, 24h, and 2h before appointments. Two-way text confirmation allowed patients to confirm, reschedule, or cancel with a single reply. An ML model identified at-risk patients and triggered personalized outreach. The patient-facing mobile app allowed self-service booking and integrated with their EHR via HL7 FHIR API.
Results Delivered
No-show rate dropped from 22% to 14% within 60 days. $280K in annual revenue was recovered. The app earned a 4.8★ App Store rating. Staff time spent on appointment calls dropped 78%.
"The ROI was almost immediate. Within 60 days of going live, no-shows had dropped dramatically and patients were actually thanking us for the new app."
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